These are just resources, the beauty of not being face to face with a user is you don't have to know everything off the top of your head, just find what you need online.

Operator/Cservice Guidelines/Info

http://www.webchat.org/sub-menu/sm-ircoppol.htm - Webchat IRC operator guidelines, with a few exceptions, most of it applies on all IRC networks.

http://www.webchat.org/sub-menu/sm-ircoppol.htm - This is a good policy, just not our native policy, but most of it is good reading.

IRC daemon

http://irchelp.org/irchelp/misc/ccosmos.html - You can get a ton of info about the IRCD (Internet Relay Chat Daemon) from this page. Irc help also has tons of other docs . (Our ircd is based on the Undernet ircd, so not much is different, but they are growing farther apart with each revision).

Trojans/Virii

http://www.irchelp.org/irchelp/security/trojan.html - Tells you a lot about trojans but isn't a very good resource for eliminating them.

http://www.nohack.net - A favorite resource for diagnosingvirus/trojan problems, often with manual and automated removal techniques.

Eggdrops/TCLs

http://eggdrop.ircadmin.net - Good explanations for setting up bots.

http://www.eggdrops.net - Eggdrops.net even customizes the what you should put into your configuration file.

Client scripts

http://www.xcalibre.net - Has a wide variety of mirc and eggdrop TCL scripts.

http://www.pairc.com/pnp - Peace and Protection (P&P) - a simple yet robust mirc script.

http://koach.com/pik/newpik.html - Pirch Installation Kit 4 (PIK4)- A favorite Pirch script.

http://spr.hurricaneweb.com - SPR Jukebox, a very full featured mp3 script for mirc.

http://www.geocities.com/SiliconValley/6895/index.html - Informative Pirch help page.

FireWalls & Security

http://bnc.ircadmin.net - FireWalls & Security.

http://www.consealfirewall.com - One of the favorite choices for DoS protection (and among the first).

http://www.lockdown2000.com - Lockdown 2000 is free last I checked

http://www.sygate.com - Another free one (look for the "personal firewall").

http://www.networkice.com/html/blackice_defender.html - Favorite of many opers here... pretty simple.

http://www.dynamsol.com/puppet - Easiest way to patch for DoS attacks; has information for many operating systems.

http://www.microsoft.com/technet/security/bulletin/fq00-017.asp - Site for inforamtion and fixes on the DOS device system crash bug (con/con).